Location: Remote Sydney/MelbourneLivePerson (NASDAQ: LPSN) is pioneering trusted enterprise Conversational AI and digital transformation. The world’s leading brands rely on our award-winning Conversational Cloud platform to connect with millions of consumers, powering nearly a billion conversational interactions every month. Named the #1 Most Innovative AI Company by Fast Company, we offer uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Position OverviewAs a Senior Application Support Engineer, you won’t just support our products, you’ll be the ultimate Subject Matter Expert (SME) for LivePerson’s cutting-edge platform. This role is for a technically fearless individual who thrives on deep backend investigations. You’ll dive into complex, high-stakes customer issues, serving as the critical bridge between our Global Support organization and Product Development teams. Your core mission is to solve problems no one else can, then scale that knowledge by building internal expertise and defining next-generation troubleshooting tools and methods. If you’re passionate about mentoring others, comfortable getting your hands dirty in the code and logs, and driven to continuously improve system stability, we want you. This is a chance to have a direct, measurable impact on our product’s reliability and our customers’ success.