About UsUpswing is a mission-driven education technology company focused on improving student engagement, persistence, and success. We partner with colleges and universities to provide integrated student support tools, including virtual tutoring, mental health referrals, predictive analytics, and Ana—our SMS-based virtual assistant. Our Customer Success or HERO team ensures partners see meaningful outcomes and long-term value through thoughtful consultation and proactive account management.OverviewThe Customer Success Manager (CSM) is responsible for leading the ongoing relationship with Upswing’s institutional partners after implementation. CSMs serve as strategic advisors, ensuring each partner achieves their student support goals, fully adopts Upswing’s services, and engages meaningfully with platform data.